Wendy's

I went through the drive thru late night & ordered a spicy nugget meal. They charged me twice for that one meal. I don’t live near by so I had to make a trip to drive back to this location to get a refund. Manager was told the issue three different times by three different people. She seemed to NOT understand what the issue was. She offered me another order instead of my refund. Then I was told the GM had to come process my refund but he wouldn’t be back till night. The fact that they wouldn’t give me a refund when their own employee told them that she double charged me, was ridiculous! Thank god I don’t live anywhere close to this location. I will never return. Oh yeah I even left my number so the GM could contact me, that was three weeks ago, still no call.

This particular location should not be called “Fast Food” it is more like “Sloth Speed Fast Food”. We have been to this location several times both for lunch and dinner. We have been at “slow times” and during their busiest time. And every time they are very frustrating slow. But hey at least they are consistent at something. And that is being slow….. to be fair, we only use the drive thru when we go. There is a possibility that going inside it better. However, the whole point of a drive thru is not only convenience but also “Fast”. It should not take us 30min-hour to get through the drive thru.

Service was not good at all. Had to go through the drive thru because the lobby is closed. Can't dine in. Took forever to answer. Once I began ordering I was asking to hold on multiple times. After ordering I went to the window. My order was repeated to make sure it was right. Wasn't a big order or even a complicated one. Just asked for one of the burgers to be plain. Once we get our food. We see we are missing an item and that the "plain" burger wasn't plain. Had to walk up to the window to tell them it was incorrect because lobby doors were locked. Had to wait at the door for them to fix the issue.