Urban Steam American Bistro

Nit a bad place at all, however the service is not very good. Their is a nice variety on the menu and the environment is also quite nice. Dish quality varies by each dish. They have a tendency to burn the chicken breading but overall the plates are quiet good. The serving size value is excellent and the price matches well for the quantity and quality. I'd give them a try but not drive accross town for it.

Beware! Urban Steam ads an 8% "service fee" to their bills without letting you know. I asked the waitress what the deal is, and she said the manager didn't want to raise prices as their expenses went up. Why not be honest and either raise the price or let us know about the fee in advance? That's pretty shady. As for the food, my wife and her family enjoyed their meals a lot; mine was just okay (the chicken biscuit and gravy sandwich). The flavor is good, but it's slightly overcooked every time I get it.

The food was okay, but the service is what gets this restaurant two stars. The food took forever so don’t come here if you don’t have at least two hours to burn. The cups are dirty and smell like wet dog. The server was rolling her eyes and acting annoyed when we asked for things like a new straw or a refill on a drink. Those items also took forever to come. For what you get, the food is also expensive. There’s other places around town with way better food, service, and pricing. The best part about the meal was when food actually did come out of the kitchen, all of the tables eyes were on the server praying that was their food. Lastly, they tack on a hidden “hospitality” fee. It’s not much but don’t let it surprise you. Based off the responses to other comments, this business won’t be in business much longer.