UNO Pizzeria & Grill

We arrived at the restaurant and were seated right away. After 15 minutes of no one coming up to our table, my sister-in-law went and asked if someone could come and at least take our drink order. 10 minutes later a waiter came to our table and we placed our entire order. The food came 20 minutes later and my nieces cheeseburger had no cheese on it. I ordered the cheddar mushroom burger and no mushrooms were on the burger. We were running short on time so we did not bring the issue with the food to the waiters attention as we had already been there for so long.

Worst service I’ve had anywhere in a very long time and the place wasn’t busy. The waitress seemed to have her priorities out of order. Even had to get up and go to another dining area to wait for our check. Food wasn’t very good either. I have no plans of returning to that place.

Do to a technical issue, my order was not received by UNOs, so I sent a Facebook message to alert them of the issue. They responded to me promptly and alerted their management team. Within an hour, Kevin G, the general manager emailed me directly and resolved the issue. Kevin was kind, professional, and displayed outstanding customer service...just as important, the pizza was delicious!