Tops Bar-B-Q

I have always given Tops Bar-B-Que a raving review. Tops is no longer on the top of my must eat places. I loved the Bar-B-Q; however, on my most recent visits to two different locations, I was highly disappointed. My niece and I were in the area and visited the Frayser Blvd location about three weeks ago. It was horrible, the Tops taste was not there, the Tops as I know it was lacking. My niece did not finish her sandwich. My other niece and I visited the Jackson and Watkins location two days ago. A total waste of $28.?. Firstly, the way they ring up your receipt you are not sure what you are being charged. When questioned, the person who took our order and who was placing our order in the bag could/would not turn around to explain, only shaking her head no. No face to face communication, it was never explained. This is also the same cashier who was seen passing cash over the counter to a visiting gentleman. Secondly, it was the lunch time hour and we waited and others waited over 30 m

They went above and beyond to get my order right, I really appreciated the patience and pleasant attitudes. Food is always hot and amazing‼️ Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 … More

The young lady at the drive thru was amazing. Top-notch customer service. Even though there was a wait my double cheeseburger was great.