The Jetport Restaurant & Lounge

Here for a wedding. Granted, the dinner was scheduled to be served 2 hrs after guest arrival, but the service was slow & understaffed. The bride's aunt helped serve the buffet! All of the food was cold, and they "ran out " of butter for the dinner rolls. What?? Who does that? Also, there should've been better care to detail, as some of the light bulbs in the main chandelier were burnt out. I would NOT recommend this place for any events you may be planning.

The worst experience I have ever had in my entire life with customer service. I realize now after reading the reviews from previous customers that the owners are not exactly concerned with the service they provide in fact they justify it when I see the incredibly rude unprofessional responses. I went to this establishment on the night of my bday and both bartenders were not only incredibly rude but when they were called out on the incredibly rude behavior the main bartender proceeded to ignore me the entire evening. If it hadn't been that it was the night of my bday and I had already paid to get in and came with company I would've walked out immediately as I do not endorse rude unprofessional behavior; especially when I witnessed everyone else around me being treated the same. So because I see that their very accurate reviews have clearly accomplished nothing I contacted Corporate Headquarters of the Hotel and took it up with them since they are leasing this establishment to this owner

Apparently this is now: Allen Bar & Lounge, I was looking around for the Jetport Restaurant but could not find it. I was in the hotel lobby when I called and the desk agent was the guy who answered the phone and he put me on hold because there were 2 people in line to check-in, so I hung up an got in the line at the desk. I ordered the medium pizza with one topping for $9.99, but I only got cheese, no topping. It was ok. The desk agent was to call me when the pizza was ready, but after 30 minutes I tried to call the desk but the phone in my room did not work. I went down to the lobby and they had the pizza sitting at the desk and said they had been trying to call me, so by the time I got back to my room, the pizza was just warm. They should have delivered the pizza. I looked inside the lounge while in the lobby and it looked nice inside and there were people sitting at the bar, with more people going in while I was there at 9:30 pm. The sign says that they have Karaoke on Saturday nigh