Texas Roadhouse

It was a curbside order. Unfortunately I didn’t check my food before driving off. I ordered a NY Strip medium well, Caesar Salad, and strawberry cheesecake with a loaded baked potato. My cheesecake had no strawberries, my salad was missing croutons and Parmesan, my steak was not medium well. The steak temperature varied. Some portions were medium rare and some medium. Steak was a bit salty. I didn’t get my bread that was supposed to come with the meal. The order was to be ready at 9:20 but didn’t get it until 10p. When I went in to check, the steak was sitting off to the side, waiting on the salad and cheesecake to come out. Overall, the experience was not the best.

There was no waiting for a table even though they were very busy. Waitress greeted us promptly taking our drink order. I ordered a sirloin and shrimp dinner with sides of fresh veggies and sweet baked potato. My friend ordered sirloin tips with brown gravy on the side. Our orders were brought out by someone other than our waitress. I realized they hadn't brought the shrimp with my order and the sweet potato was plain, no butter or brown sugar. My friend didn't get his brown gravy. We had to wait about 5 minutes for the waitress to come back around to get our orders corrected then waited almost 10 for the rest to be brought out. The food was delicious but the service wasn't very good. Still, I would recommend TR simply because of the quality of the food.

Absolutely appalling display from the kitchen tonight. After discovering that two kitchen managers were working as cooks, I spoke to one to address the fact that my dinner salad's lettuce was warm, its chicken was cold, and its cheese on top melted. I also addressed the warm salads that my family members ordered. The manager was very polite and brought a replacement that was much better. Another family member mentioned an overdone steak to me but did not request a replacement. Soon after, another family member discovered that her country fried chicken was raw. This was sent back and no replacement was taken as at this point we were already prepared to leave. While the staff were accommodating in removing botched items from our bill, we still found this experience to be so foul that it is not worth risking our money to return. It truly is sad to see such a wonderful restaurant fail so poorly because of understaffing. Whether that be due to lack of interest in working as cooks or simple