Taco Bell

Unfortunately this location is not ready to serve customers. Just left after experiencing a very uncomfortable situation of not taking care of customers in order or following up with those inside. One gentleman said he ordered 53 minutes before me and was still waiting. Another family was waiting 30 minutes when the employee dropped something on the floor, picked it up off the dirty floor and then grabbed the customers burrito with the dirty glove placing it on the warmer. Customer lost his mind as he should have. I asked for my money back and left. The staff was clearly not trained and some employees did not care at all. I understand it’s tough to staff but they lost many customers today because they aren’t close to being ready. October 1st 2022 for reference. They should shut it down and retrain and have trained ownership or leadership present during peak hours. Crazy!!!

I waited 45 minutes for one burrito and one taco to be filled. I was mostly ignored at the counter. Tired of being ignored, I went to the drive through where I showed my order receipt and confirmation number to the manager who then refused to fill my order, telling me to get a refund on the app rather than completing my order. The staff was unprofessional, rude and neglectful. I had a slow experience a few days before, but thought maybe they were just running behind and short-handed. Turns out they were simply terrible employees. If I were the manager, I'd clean house.

I wanted to give this place a chance, so we went there five times. This will be our fifth time and they still do not have their stuff together. The beans are always hard and dry, the wait is so long, (like 40 minutes with 4 cars ahead of you) the tacos are soggy before I even get to park in the parking lot to eat, and the nacho cheese cups are less than half full. I really wanted to like this place and maybe if I start seeing better reviews I’ll go back but for now, I’m so done with this place.