Subway

Poor Experience and Food Quality. My Bread was hard and pretty much stale. The cheese was hard around the edges and discolored, the tomatoes were transparent. I decided to just transfer the food to a tortilla to make wrap instead because I didn’t feel like getting back out. Upon transferring my food I saw a long hair in the vegetables. I called the store for a refund and was told I’d need to go to the store for a refund. I told them if I go to the store I want a refund for my whole order. I asked what I needed to bring, he said the food. I told him that not only was there hair in my food but told him about the bread and cheese. At some point I told him I’m coming back to the store because this situation is ridiculous. In the end I told him I’d like the mgr to call me. He took my info and told me a mgr would call me when they get a chance. I asked for his name and he said he can’t give it to me and hung up. I tell you what Subway, keep the $$ because it’s the last you will get from me.

On Wednesday, September 12th at about 630 pm, as I was entering, the employee was walking out. I don’t know her name, she was not wearing a name tag. I was confused and she told me she was leaving and no one else was in the store and she didn’t have keys to lock up. I asked her if she was coming back …. She said she was going to the Levi’s store (where ever that was). I said are you coming back? I walked in and waited a couple min and gave up, she came back in as I was leaving and I said, “are you going go fill my Doordash order?” She says “no”. I informed OUR customer that the employee was not going to be making their order, their response was: Sorry for bothering you. Yikes! I was the third person to get this order from Doordash, so something had to have happened before me as well. While waiting in the parking lot on hold with Doordash to cancel their order, a man went in and I warned him. He must have gotten waited on because he didn’t come out very fast …. When you try to call

Attempted curbside at this location twice. I think I am done. Average of 20 minute wait PAST the 20 they give to actually make your order (one sandwich, in my case). This last time, 5 minutes AFTER I was notified my sandwich was ready for pick up, a worker came out and said they didn't have my bread. Subway is trying to stay relevant, but at 11 dollars for a poorly made sandwich...and two failed curbside pick ups....no thanks, I am done.