Steak 'n Shake

No more waiters, frustrating touch screen menus. Floor was absolutely filthy. Ordered incorrect items sure to lack of anyone taking order. Will not return to a Steak and Shake until they get rid of self service and clean the restaurant.

If I could give zero stars, I would. This was by far my worst experience with steak n shake ever. I placed a mobile order to ensure my order was accurate and that I was charged accordingly. When I went to pick up my order, there was a car in front of me and they took 2 - 5 mins. Once I got to the window my name was confirmed, I was given a bag, the drive thru window was closed on me, and the manager walked away from the window leaving me sitting there for another minute. Then a car pulled behind me and the manager saw I was still at the window. When he opened it, I told him that I was not given my drink, I want it without ice, my food was cold, and I wanted the meal remade fresh. He then asked to see the receipt, said ok, and made my drink. When I received my drink I reminded him that my food was cold and no longer met foodservice safety standards, being left out, not warming for more than 20 minutes. The time frame for the order to be made was 10 - 15 minutes. He refused to acknowledg

Whoever was working on August 10 at 11pm to closing needs a raise, they made the best sandwich ive ever had in my life.