Steak 'n Shake

I did delivery through the Steak n Shake app and I didn't receive my shake. I called the Fowler St location and the line kept ringing and ringing until I received a message stating "we're unable to complete your call" and the line disconnects. I kept trying repetitively so that I can either get a replacement shake or a refund for the specialty shake, but the line kept ringing and just hanging up! My large fries were delivered in a SOGGY brown paper bag, it was just DISGUSTING! None of my sauces were the bigger brown bag either. I won't be ordering from here again, and I'll put in a dispute with my bank for the charges of the shake, optional additions, and sauces that weren't delivered!

Employee Ron was very very helpful checking in and helping place our orders. There are no longer waitresses or anyone cleaning tables etc. But Ron greeted customers as they were coming in and helped them place orders, and was very genuinely friendly. The food was what is expected but the experience wouldn't have been if not for Ron. Thank you to Ron if he ever sees this!

I was in and out of the drive through faster than 5 mins. Food was perfect, shake was perfect. It’s been years since I’ve had this level of service and quality from a Steak ‘n Shake. I’m literally in shock. If you gave up on Steak n Shake in the past, this location is on point! Thank you!