Steak 'n Shake

After drinking 3/4 of my shake, something came up thru my straw, and stuck on my tongue...I immediately escaped my tongue to see what it was, thinking it was a piece of plastic. NO!!!! it was a human fingernail! I got so sick. It was dirty and gross. When I contacted the restaurant, manager was very nice, wanted the finger nail, to turn over to their risk management team. She then offered 3/$5.00 gift certificates. Ummm no thank you!

Disappointed once again. Our waitress took our order at 10:08am, received food at 10:58am. Only 1 of 3 tables in the restaurant. Room temperature orange juice, & ice cold coffee.....ICE cold coffee (we ordered hot coffee) LOL, was these coffee pot even on? The waitress didn't even notice. What? Seriously? This is our 3rd experience like this in a row at this location & multiple times at other Steak & Shakes. Wow. We're officially done with this chain of restaurants. Get it together. We're going elsewhere. Good grief.

This location is so dysfunctional after dark. The kids are all on their phones, the tables weren't cleaned, co-workers flirting with each other in plain sight, manager, oh one was there? When she finally emerged she didn't manage, I ordered 2 chocolate shakes, (took 20 minutes literally) and got a banana chocolate for some reason and when I took it back this teenager didn't even give me a new cup. She basically scooped it out and gave me a more in the same cup. I still had bananas in the bottom of the cup. During the day this place is great, I wish they shared the same passion at night.