Steak 'n Shake

This place is DISGUSTING! Shakes where wrong and kid tried arguing even after I showed him my receipt. All the food was cold. One of the kids burgers still frozen. Went to tell someone and no one wanted to even speak to me. They did remake it finally and this burger a nat crawled out of this basket with the burger. I want corporate to call me and since they couldn’t be bothered to let me speak someone needs to call and work out a refund. There is so much more wrong with the entire experience and I’m beyond mad. Trash left on the ground. All the tables left dirty and I had to clean one so my nephews and I could eat.

When we ordered from the kiosk, I made sure to order my meal with no onions since I'm allergic, but couldn't find another area to make note within system that I am allergic. Of course there were onions on my burger, even though the restaurant wasn't busy. My husband took up my meal to get it replaced, and the person who spoke to him at the counter wanted to simply take the onions off. That would've been no good for anyone since my throat closes with just the juice from the sliced onions. Only after my husband made them pressed the actual allergy did the person take the meal to the back and remake it. They didn't take the receipt with the rest of the special order to my burger, so it was made like normal, but without onions. This new setup seemed cold and clinical. We read the sign to go to order from the kiosk, and a number is called to pickup the order. The only time we saw employees on the floor was to check trash.

Very good service and fast customer was very polite ... restaurant was clean good Frisco burger whit cheese fries