Starbucks

I basically only stop at the Roseville locations when it’s before or after work so I only do order ahead because otherwise I do not have time to sit in the drive thru. In many occasions this location is randomly closed without any notification. So I go to pick up my order, they’re “closed” for no reason, and by the time I go through the drive thru and pick it up my drink has been sitting for a long time and of course they don’t remake it. I sit there and watch tons of people go up to the door trying to get in too, probably in the same situation. It’s pretty unprofessional.

The customer service was terrible. We walked in, the big lady with tattoos took our order without even looking or smiling at us then she didn't even tell us if the transaction was complete. We waited while she was looking down touching something, possibly her phone. She just went silent. A guy who was replenishing items walked by and asked us if we'd been helped. We did get help, but we just didn't know if the transaction went through and if we could move to the other end to wait for our drinks. So absolutely rude. If you don't want to talk to people then don't work in customer service/retail. I don't want to talk to unpleasant people, either. Hire nicer people Starbucks! I used to work at Starbucks and it cost me nothing to offer a smile and give someone their receipt.

As a barista it can be really hard for me to find the perfect coffee. They made my drink perfect, and my partners drink! We got beyond sandwiches with our drink as well. It was so good, the service is great! I believe their name was Kenna(?) or kenni(?) tried to look at the name tag but I don’t remember. :)