Starbucks

Lazy and rude staff lately. I’m a daily customer. Today I ordered In store pick up through the App at 315. My husband left to go get it a few min later. He comes back with nothing and said the doors are locked, he tried calling several times and the line has about 35 cars (which is like 45 min atleast). I went back because I didn’t spend 15 bucks for nothing. Asked the worker outside if he could help, that I ordered a coffee about 30 min ago and want to get it before close. He said no, wait in the line. Was mad at that point. Went to the door and started knocking, I was ignored. The worker outside said they closed the inside because they are short staffed and they can’t open the door. At that point I wanted my money back but they refused. a girl finally came to the door gave me my order and told me next time I need to wait in line. How about you walk 8ft and hand a coffee over. I don’t care if your short staffed. Don’t offer in store pick up and not allow me to get it.

This place is a hit or miss when it comes to drink order correctness. Sometimes you ask for a lactose free options, and they make the beverage with a regular milk, while upcharging for the more expensive non-milk option. Try your drink before you leave, save yourself a dissapointment later.

Went through drive thru, waited in line ordered a skinny vanilla latte with oat milk. Confirmed and re told Giselle my order multiple times. Only to wait some more, pull up to the window and have Giselle say she coupd not make a skinny vanilla latte with oat milk. Bc they come with whole milk. So i waited only to not be able to get my order. It would have been nice if Giselle had ask a colleague or supervisor for assistance but she did not! Very disappointed. We still got a pumkin latte for the person with me but I uad nothing since Giselle stated that drink is not possible smh