Star Liquor @ Big Bend Road

My fiancé went to return/exchange a brand new unopened bottle of bourbon within 24hrs of purchase. When entering the store she was denied the return “no receipt, no return”. That’s understandable So then she pulled up her purchase via online banking app. Store clerk then stated “I can’t do a return or exchange since it was yesterday and not today, I will get in trouble” fiancé then asked to speak with manger. Store clerk then stated “ I am the manger, and it’s just our policy”. So then she asked do have that listed any where or in writing? Store Clerk “ Nope, just how we operate” Needless to say that’s the last time myself or any of friends will be shopping there. Just isn’t worth the terrible “return policy” that’s basically nonexistent. Never had this problem with other liquor stores in the surrounding area

Best liquor store in apollo beach. Staff is amazing.

This has been my go to store since I have lived in the area. The staff was always very friendly, they knew my face, talked, laughed and would always suggest anything new that was behind the counter. Now..I presume the store is under new management as of the last few months..I am sorry to say but it is not the same. Plus I see they changed the hours. Why? Yes I read the reason in another comment..but since I have lived in this area, I have not heard 1 story of any issues...and this area shares allllll content. I wish the original crew was back working there..thats all. Signed a faithful customer