Sonic Drive-In

Went tonight for dinner. I worked at a Sonic when I was in my teens so I'm familiar with the menu and preparation. None of my food tasted fresh, the bacon on my burger was old and there was tons of small pieces which means it was the leftovers in the warning tray, the patty on my burger was also not fresh and dry, tasted as it was from a warming tray. There's a handwritten sign on the order window apologizing for the delay in service because of a broken A/C unit so I understand waiting but someone needs to fix the unit so these kids can give it quality food. Not impressed at all with the food but the kid at the window was nice.

I used to love this place, sad to see that it’s gone down hill very quickly. After placing an online order and waiting almost 20min after placing our order (which I was fine with, I understand short staffing is a regular thing nowadays) when we finally got our food it was barely warm, as if it was sitting out since the moment I submitted my order. But the worst part? Both me and my partner got sandwiches with bacon on them. After the first few bites when we got into the bacon it tasted AWFUL. As in a couple days past the expiration date and left out for a couple days on top of that. I used to love sonic but sadly won’t be returning to this location ever again.

Absolutely awful experience, I normally love sonic but the workers here made this experience horrible. First they didn't answer us at the drive thru and the only stalls open were out of order they finally answered us when we pulled up to the window only to tell us to pay for our order, you know; the one we didn't place. They were extremely confused even after we explained the situation so they told us to order online which we did, went through the whole 9 yards of getting the app, making an account, put our order through and about 10 minutes later even though we already paid it just got dropped so I had to walk up to the window and explain all of this only to be rudely told I'm at fault for not finding the still working stall and ordering through that, despite apparently having made our food I had two employees arguing with me about how this was all my fault even though I had done nothing but follow their instructions that continued to change every time I pointed out a problem and then