Sonic Drive-In

If this is your only experience with the brand, I'm sorry, it could be so much better! The ones in Cobb county are all terrible. The issues existed pre pandemic & have got worse somehow. No drive in bays open, long line, slow service, out of basics, long line at drive through, kids meal asked for fries got tots, kid screamed the whole way home. In our old town we were frequent visitors, but this location needs some love from the top! Gave 3 stars bc the tots were fresh, the people were nice, & the slush was perfect.

By far the worst Sonic I’ve even been too. I have not visited this location one time without having any issues. They are either closed, short staff or the food is just dry and old. Today, I waited 25 minutes while they changed shift. Initially when pulling to the drive thru they said it would be 15 minutes until they could take orders because they were in the middle of changing shifts - totally understandable. But after 15 mins passed no update I grew impatient. So I asked how much longer, an employee stated “I’m not sure, I am waiting for my manager to get here”. This place obviously needs more staff, and BETTER management. How are you a manager and not at work, and employees are waiting on you? I left because I couldn’t wait any longer. It’s the slowest “fast food” establishment EVER. This wILL be my LAST time visiting this location.

Either this location is understaffed or lazy but they only have the drive-thru open. It took at least 5 mins for someone to even inform me that that was what was going on. Half of the outside stall machines have been removed, some don't even work, parking lot littered with trash and just looks unkempt. I don't even really enjoy the food, but I love the drinks but with continued service like this, I'll just go to a gas station. Honestly, not the first time I've experienced this so I'm unlikely to ever go to any Sonic ever again. Just weird smelling, oily food, with terrible service. Not to mention, I wasted my lunch break having this terrible experience and feeling frustrated enough to write a review about it. Why did I even come?