Sonic Drive-In

Ordered to medium shakes that were good. The service is mediocre, the girl brought out the shakes with spoons. I'm like they're shakes, can we get straws? She said yes took the cc to make the payment and get straws. After she went in i noticed they didn't wipe the outside of the cups, there was shake on the sides of both of them. She came back and had to make another trip to get napkins. I've never never had shakes brought to me with no straws or napkins.

My daughter called order in. When I went to pick order up, they sent someone else's order out. Secondly, the next order was almost what we were supposed to pick up. The fries were ice cold, the child's burger had wrong sauces and had vegetables. I requested the manager come out to car and feel the fries. I asked her if she would eat, which she replied "No". On third attempt we got order, but my burger was cold and they charged my daughter's credit card full price of $24.00! Same nasty Sonic, just new location.

By far the worst sonic I have ever been too. My order has been wrong every time and customer service is non existent. What’s worse is, I place my order via the app so I know the order is placed correctly. In my most recent experience today, I placed my order via app per usual. I arrived at sonic and checked into a stall 8 minutes after it was supposed to be ready. After sitting there for about 10 minutes, I saw on the screen a carhop was on the way with my order. 10 more minutes go by, still no food. At this point, my name is no longer checked into the screen at the stall and it said push the button for service. I had decided I had waited long enough so I press the button and let them know the situation. The woman said there was a “mix up” and they were remaking my order. I questioned what happened and the woman said they must have gave my order to someone else. SHOCKER. I also don’t believe they realized this until I called in. 5ish minutes later, the manager walks out with our food.