Sonic Drive-In

Prepared to wait if you go to the drive-through I only ordered a small amount of breakfast burritos and French toast sticks and it took literally 20 minutes for the food to be prepared while others behind me were getting their orders before I was I just sat there and waited and when finally the young lady gave me my food she just gave me my bag without saying a word or apologizing for the long wait which I understand if it took some time but there should be common courtesy like other people have . this was the second time I had an issue with this sonic they need to make an improvement with their employees and how they handle things.

It seems some of the workers there preparing the food do not understand basic food hazard rules, or maintaining food quality. Do you guys not understand food (especially meat and dairy) is to be served at proper temperatures to prevent sickness or bacteria germination??? It seems that they find an old piece of fried chicken, with soggy breading and a deep, brown color is acceptable for their customers to eat… They need to be retrained or replaced. Paying customer’s deserve amazing quality the FIRST time. I wish I had a photo of my food but it was so bad I threw it away and drove right back to Sonic for a replacement. Yes, we received FRESH food this time around. But at the same time… we had a manager on duty come out to our car to assess the situation. After telling us she’d go figure it out and come back, so waited another 10 minutes for her. She did not come back! My boyfriend had to go inside himself and ask a completely different worker for his food. The manager seemed to have no

Literally every single time im there, there is an issue with something. I live less than a block from this place and usually love eating at a Sonics franchise and would probably spend way too much money at this location if it wasn’t consistently terrible every time I try and give it another chance. I’ve tried calling customer service, but no one ever gets back because obviously nobody cares. I was in high school when this location opened and was there every day it’s first week because of what a big deal it used to be, it’s upsetting to see what it’s turned into the last few years. Today will be my last visit there, but for the people who still eat there, you guys should start cleaning your grill before you serve them because my breakfast burrito was nasty. Good luck