Smashburger

It took 35mins for 2 burgers, fries, tots and a shake…. Paid $35+ for a meal for 2 and there’s was a hair in my burger. Very very disappointed. Usually I will travel to In N Out but since smash burger is so close decided to try it for the first time. Never again. In N Out rules supreme!

The staff is nice. This review isn't their fault. But if you are totally out of bacon and you only have stringy, unripe avocados or dark-brown partially-rotten ones, just don't sell the Bacon Avocado Club. And if someone orders it before you realize you don't have what they paid you for, it does not make up for it to offer additional inedible avocados. That's refund territory.

Extremely slow service, but they gave us a coupon for waiting. One time they were out of dairy free shake, but this time they had it, but apparently I couldn’t have one because it was “very frozen” whatever that means for ice cream. The double classic was nasty. The patties were about 3 inches diameter in size and so thin that when they extra overcooked them to triple extra well done they were like little crunchy meat cookies or those really crunchy potato chips. I remember a time when the patties were larger, thicker, juicier, and tastier. I like the idea that they cook the burgers in butter and the fries in tallow. Are my complaints an anomaly? I’ve had a bad experience at this location twice. Are there other locations that are better or is this a consistent company standard? Also, the restaurant wasn’t very clean.