Smashburger

I'm not sure what was the most comical; the apathy of the employees, or that the manager ACTUALLY told them "this is how I get my bonus" after hustling them to clean the store. (If anyone is reading this that wants to look into it, let me know I'd be happy to provide more details.) Overall, the state of the store was as expected for a fast food place, nothing to rave about. As usual, food was pretty good - though from what I understand, you'd almost have to try to screw up the systematic cooking processes they have.

The food here is always good, but after our last visit, not good enough to overcome everything else that will keep us from returning. My son ordered a large tots, and he received 12 of them that, even if passed as a large, didn’t even come close to filling up the tray that they came on. They were just scattered around and looked anemic and haphazard. The staff was rude and walked away when I asked if we could get more tots, so unfortunate. A simple “hey we didn’t drop enough tots in the fryer for your order, we have some more going right now and will bring them out when they are done” is all it would have taken. I was excited they had dairy free shakes, but the ice cream was too hard to make a shake and was told they could not soften it. No offer to refund the shake, no offer to get me something else that I might enjoy. It takes a lot for me to say something or speak up when the food is lackluster most of the time, but this time I had no choice. We did not get the customer service, am

Huh… cold fries with massive amount of salt! Strawberry shake was not very strawberry and a bit watery. While the lettuce and onion was fresh, I ask you… where’s the burger? Baaa definitely not worth it.