Shake Shack Downtown Crossing

Sweetest crew ever. Food was great and prepared in heartbeat. Unfortunately I didn't catch the older waiter's name but he was an absolute sweetheart and tried his best to pronounce my name correctly. Amazing professionals, thank you!

Regional management needs to come check this place out and assess customer service. Customers are forced to use the self-ordering stations. It was quite user-unfriendly and I couldn’t figure out why it was changing me an extra $9 for no reason. I asked a guy behind the counter and he told me I needed to figure it out. I then asked a girl who was on break; she is the reason I’m not giving this one star. The place was not very tidy. The burger was awesome, as I expected, but it took almost 30 minutes despite there only being a few people in the restaurant. The guys behind the counter were saying the F word very frequently and loudly horseplaying. A frat house environment. The shake came out after 10 minutes. It was okay. I won’t be back to this location.

best shake shack location i've been to. easy ordering via a kiosk. burgers came to us so hot and super tasty! frozen custard was delicious too!