Sarpino's Pizzeria Westport

The pizza is fine. In the past I have had great service from them. But the past couple times we have tried to order, the order was estimated to take about an hour but instead took close to 3 hours. They need a better system for letting people know when they are backed up on orders. If I know there's going to be a three hour wait, I won't bother ordering. Instead of waiting another hour past when the order is supposed to be delivered and then having to decide whether to cancel or just wait until some mystery time in the future, hoping I don't fall asleep before my pizza shows up. I understand staffing challenges are a thing right now, but they need to be up front so they can manage their orders efficiently. If they don't have enough staff to fulfill all orders, they need to have.a way to cut off orders or let people know about how incredibly extended the wait time is. Update: I emailed Sarpino's as recommended by the response below and received no response whatsoever.

Ordered the cheeseBurger pizza., Bread sticks, strawberry cheesecake, and chocolate mousse cakes. Pizza was great! Unfortunately, the Bread sticks (honestly just a pizza dough) were overcooked and hard, rather plain, had hardly any flavor. The portion of cheesecake received was disappointing for the price, also barely provided enough strawberry syrup for it, and the chocolate mousse cake were also small portions as wel,l however it was rather delicious. If there's a next time, Ill definitely just order a pizza, but nothing more.

Currently staying in a hotel downtown was recommended this place by the front desk agent because it was 2am and most places were closed or no longer delivered. The wait said 120-140 min but was closer to 65-70. Which I was very glad for because I was starving. I would suggest getting the oil dipping sauce as it was honestly surprisingly good with the thin pizza. (I don’t normally like olive-oily things). I love the options for all the toppings to! 10/10 will eat again.