Santiago's Mexican Restaurant

My grandfather went this morning around 10:20 am this morning we placed our order through the phone with a gentleman he took our phone order and told us it will be ready in 15 minutes. He goes down there first there wasn't anybody in the cashier booth. He stood there for a good 20 minutes nobody came out to help him or acknowledge him. So he decided to leave, he came back home we waited again. He went back down there again only for a young lady to tell him "Oh we don't have a order under that name". When in fact the order was under my Grandfathers name, the guy who took our order through the phone asked for my grandpa's name and began to take our order and tell us how much our order was going to be and when it will be ready. We are very displeased with this Santiago's everytime you try to put in a call in order you can never get through, they put you on hold. Their service has really gone down hill and have rude people working for them now, a bunch of rude little punks working for them

Refried beans were mixed with dry crunchy beans. Disgusting, never had anything like it. Won’t go back.

Santiago‘s has totally lost their quality at least this one anyway their burritos are almost nonexistent their breakfast burritos are so small not to mention the fact that you open them they’re all soggy and the tortillas are all Massu though just kind of gross when they put meat in them can’t taste it they put hardly no cheese and they do Chaudie so you can’t even taste the chorizo my go to place is the one on 58th and independence that they’re burritos are made fresh they’re bigger they’re delicious way better than the one on Sheridan