Red Robin Gourmet Burgers and Brews

Good experience but could be better. Service always suffer when restaurants are understaffed in between lunch and dinner. Service was ok - food was stellar though. The kiosk should have a child lock as our daughter easily was able to get our ticket charged. Kid drinks that cost more than what is included should be declared when ordering as well. Personal Review of your establishment: 1 (Poor) to 5 (Great) How often do you dine at our restaurant? 3X’s/month What did you think about our food? 5/5 Did our restaurant meet your standard of cleanliness and hygiene? 3/5 What do you think about our restaurant's environment? 4/5 How did you find out about us? Google Would you recommend us to family & friends? 4/5 How could we serve you better in the future? More staff Are our hours convenient? Yes What was the best part of your visit? Endless fries (despite seasoning missing due to apparent shortage) What was the worst part of your visit? Floors not very clean

Best part of this place is hands down the service. Mike helped us today on lunch shift around 2pm, and he was honestly flawless. Can tell he is experienced, and trained well. I'll be honest, this is the most consistent restaurant we frequent when it comes to help. Either they are the luckiest restaurant in history, we come at the perfect time, or the trainer is top notch. I'm gonna say it's the server manager. The food is consistent, and usually pretty good. They have their moments, typically more kitchen issues. But I'm giving 5 stars because of service. Honestly we have been here a lot (my daughter's fav place) and it's 90/10 on service.... Restaurant average in the area is more like 60/40. That makes this place, and it's employees more valuable. The cleanliness is in question in many areas. The carpet needs to be cleaned pretty badly. I'd recommend a new corporate cleaner, whoever is doing it now is not cutting it.

We had great service from a new waitress named Jay. She was super friendly, helpful and positive. The food was really good as well! The floors were a bit sticky and it smelled like the restaurant was in need of a deep cleaning. Jay and the food made up for it though. We would come back again!