Rally's

I ordered a meal on 8/23/2022, AI 154836. The Artificial Intelligence machine used at the drive thru does not work well at all. Don’t use it or better yet find another burger place.

This may sound funny to some but when I went to place my order with their Robotic(AI) platform, it got my entire order messed up and I had a coupon to use as well and it said for me to pull around so my coupon can be scanned. Well, I pulled around to the window and the girl asked for my coupon, I then gave it to her and then she told me their machine "literally just broke down". Really!? So she asks the manager to come help her and he came and told me the exact same thing she did. My bill should've been around $20+tax but without me being able to use their coupon it came to be $37+tax. I was like Bye! It's not about me using the coupon, that's not my point. It was how both employees handled the situation. Very unprofessional and unapologetic. Sounds funny I know. But these days the Struggle is Real! And regardless of any kind of service you receive, the employees should be able to get the job done correctly without being rude and disrespectful! We all have good days and bad days, I kno

I ordered a number two got a number one instead. From here on out I am going to sit in the drive-through for a few minutes until I can verify every single item in the bag before I depart. Unwrapping each sandwich to verify. Don’t bother trying to call. They disconnect the phone line. The number on the receipt is a bad number. They turn the phone off. At this point I’m just gonna file disputes, and chargeback every time I get the wrong order.