Primo's MX Kitchen River Walk

The manager, Luke, was super attentive and very personable and professional. He apologized for being short staffed and right away said we’ll have a free dessert because of our wait. Being short staffed is a problem everywhere right now, so we weren’t concerned on the wait, so his gesture was a manager doing a good job to keep customers returning. We eat on the patio and with cooling fans, it really wasn’t that bad on a 85° night. The chips and salsa were great! We ordered on the appetizer menu and it was delicious. We love restaurants with water in the area, so we’ll definitely be returning! We’ll also return because we know Luke is trying really hard to turn the place around! He’s off to a great start so far. I’ve decided the poor ratings on here are because people tend to focus on the negative more than the positive. Was your experience really a 1-star rating? Come on!

I will qualify this review by stating that I was a Food and Beverage Manager of a prominent Intercontinental Hotel. My wife and I live in the River Walk area waited forever for these restaurants to open, and wanted so badly for them to be good. We are sorely disappointed. The service is terrible and the servers are incredibly poorly trained, this is a managerial issue. *Dirty bar, food bits and drink residue *Utensils and glasses left on bar for too long after customers left (patrons didnt sit at dirty seat (wasted opportunity) *bar codes on all liquor bottles tacky and visually ugly *tacos for me and wife served on one plate, no side plates til we asked *soup served  no spoon, had to ask *asked for no cilantro on tacos, served with pico on top with cilantro and then told it comes with it in it...do I still want it or to remake...silly question *Ordered 4 extra tacos with flour tortillas, only came out with 3, then delivered 4th with corn tortilla. *why is dishwasher in front bar, al

Great food & wonderful atmosphere! The staff found out we were there for a celebration of life for my brother who passed away a few weeks ago. The staff went out of there way and brought out free appetizers & deserts. Fantastic people!