Potbelly

Food was delivered at the Estimated delivery time. Everything tasted very good.

1st time visit to a Potbelly Sandwich shop, unfortunately would not return to this Oakbrook Center local simply due to the really poor customer interaction. We felt like we were an inconvenience to the staff. No smiles, no assistance with ordering, just rote questions asked super fast. Sandwich was ok. Bread is pure baked and taken from a sealed plastic bag. Salad was very fresh and nicely sized.

Very disappointed with my experience here. I haven’t been to a Potbelly in years but really wanted to give it a shot again. This location ruined that. I went in and was a little unsure with the ordering process. I ordered a sandwich and headed to the end to pay. The two girls that were too busy talking at the register rudely said I had to get my extra toppings. I didn’t want any extra toppings but was given my sandwich. Which happened to be the completely wrong bread. I asked for white and was given multigrain. When going to pay, I was asked if I wanted a drink. I then told them that we would be ordering a foundation drink and a shake to drink. I was promptly replied to with “you should have ordered the shake down there to the other girl”. How is that something I should have known or had pointed out? Mind you there was no one behind me in line, therefore it was just out of rudeness of the cashier to say. Jeez, least welcoming environment ever! Very rude and no customer service manners