Popeyes Louisiana Kitchen

What a horrible experience I just had. I placed a mobile order in the hopes of it being quicker. Upon arrival at the restaurant 15 minutes later, there were only a couple of cars in the drive-through and 2 customers in the dining room, I was sure this would be quick. I waited at the mobile pick-up area. And waited. And waited. One of the cooks was singing an inappropriate song in the back. Everyone appeared to be moving in slow motion, with no sense of urgency. Sadly, no one looked at me, I felt like I had to plague. Finally, after 15 minutes of waiting, the manager says to another slow-moving employee, "see what he's waiting on." When I told them a mobile order. the FINALLY went to their register to retrieve my receipt and prepare my five pieces of chicken. 2 of those pieces were dry as sand and barely meat. The topper to this dumb experience was the only other item I had was the Mac N Cheese, to which they were out and I got a tiny (not small) side of nasty fries. Custom

It seems all fast food service has just gone to $h!T since COVID… it’s not just this location but, order our food then was told to pull up and wait which we did for 15 minutes finally had to go inside and it appears they had forgotten we were waiting. Had to go back in after that because no straws, then had to go back in a third time because all the ketchup packets were covered in some weird sticky stuff. So I asked for more ketchup and they handed me 3 packets… I politely asked for me and got another 3. I didn’t want to be there any longer so I left.

There is typically slow service at this location. I'm specifically talking about walking in to the restaurant and picking up a doordash order. This is been the same way for about 2 years. For example I walked in five to ten minutes after the customer ordered and when I got there they had not started the order okay I get that some places are like that. However it was literally just chicken and four side orders which were already packed. The chicken was literally behind the cash register sitting under red lamps keeping them hot it took almost eight minutes to put together those pieces of chicken with pre-filled side dishes and I filmed the entire thing on a Facebook live stream which I will tag and post because it sounds weird like I'm exaggerating but this literally happened the employee was going in super slow motion literally. I'm not ganging up on him because he might have a new but come on now guess how many people were in front of me they had to served before me. Zero absolutely no