Ponchos Authentic

If I could give this no stars I would. I will preface my review with stating that I do understand that the cost of Carne asada has gone up due to Covid and the inability to get the meat as easily. That being said.. I ordered a Carne Asada burrito $11.00 (it comes with guac and salsa) and I added cheese and sour cream which is an outrageous $2.50 each making this burrito $16.00. I also ordered a Bean and cheese burrito $6.75 with extra cheese again $2.50 extra making this burrito $9.25. Now home. I opened this $16.00 burrito and it was cold meat with sour cream only. The bean and cheese was opened today so I didn't know the details on this until the following day. This had all bean's with a blob of cheese in the center. There was no extra anything. I got home from work and called to let them know. I normally would not make a huge deal but for these prices and nothing was right I was going to have them redone. I first spoke of the CA burrito. Her response was not very friendly. I was not

Oh my! I’m guessing this location is under new management with new staff. The food is awful. Items that were my go-to favorites are now unrecognizable. Messed up orders, mushy ingredients and terrible substitutions in order to save money while still way over charging. Restaurants thrive or die based on consistency. After 13 years, I’m looking for a new favorite place for super yummy, authentic Mexican food.

The counter staff have consistently shown a bad attitude and the cooks give intimidating looks from the kitchen. The food is priced substantially higher than comparable local taco shops and doesn't warrant such cost since its inconsistent. Sometimes it's good, sometimes it's outright unacceptable and the staff have a tendency to argue instead of fixing the problem or issuing a refund.