Pollo Tropical

The food is good and meet our expectations but the service was awesome. The person who took our order was very friendly and had a great smile (something you almost never see at quick service restaurants) and the manager Gregg had out of this world pride in his job. I observed him making sure everything went smoothly with people who had placed orders and were waiting for them. He is a true asset to the company and this location. Great job Gregg, your incredible attitude does not go unnoticed. Thank you!!!!

YUM! Visited on a Saturday and received quick / prompt service from staff. Food was fresh as always. Very tasty. Don’t forget to use their app to order ahead, view menu and to get rewarded! I would recommend this place and suggest you leave a review to help others. Note prices can quickly add up. Price conscience customers should review options ahead of time. $25 for 2 drinks, 1 large Tropichop and a side of rice which was for 2 people.

My parents and I came to eat for the military promotion, I presented the texts to them, their id’s and neither employee understood they did kindly give us 20% off but did not understand what the text message was offering. Also the food was delivered but we’ve been coming for over 25 years and this is one of the smallest meals we’ve ever received protein wise. I appreciate the thought behind the promotion but your stores are not executing it . There was a very large long building behind us and only one young man on register so we did not want to cause a stir but I wanted to reach out to you and see if there was a way to refund their meals and to see about educating your employees about ongoing and upcoming promotions There have been multiple times I’ve visited this location when they abruptly closed ; drive thru and dining room . I understand Covid has caused a lot of supply chain issues and labor shortages but even with the food they have available it is meager portions and frequently