Pollo Tropical

Went for lunch today . Was there less than 45 min after they opened. Chicken was dry. Cilantro garlic sauce was frozen and the fried yuca was stale and cold. I was on my lunch break and already had spent to much time on the line so I had to eat and run. It wasn't a good experience. I won't be back to this particular location.

The food is delicious when they get the order right. We used to eat here at least once or twice a week but consistently the orders were wrong or hard rice, low quality pieces of chicken, hard and dried pieces of pork and so on. The standards definitely went downhill. I get ALL fast food places have this issue but this location specifically suffers from low standards and new employee issues. We tried it again today after not coming for a while and still has the same issues we stopped coming here for. We even ate inside instead of the drive through in the hopes it would be better. But nope.

Just look at the yuca. It’s disgusting and dry. Can’t even bite into it. Customer service was terrible. He was literally cursing in front of us. Never coming here again. Save your time and money.