Pollo Tropical Express

Waited 15 minutes after placing order. Place was empty (only one customer before me in the queue) And despite the long wait, I was missing 2 items from my order. I could understand if the restaurant was swamped with customers... however, there were only 2 customers (including myself) so there really isn't an excuse for the long wait time and order mix-up.

I got food from this place 2 days in a row for lunch. The first day I got the 1/2 chicken, it was so dry I could barely eat it. The second day I tried a different meal and the rice that came with that mean was all stuck together in 1 big glob. Never again will I go back Food : 1/5 | Service : 3/5 | Atmosphere : 1/5 … More

I want start by saying this Pollo Tropical on West 4th Ave in Hialeah Needs to Shut Down. I am so fed up with how rude their employees and Managers are. There is a red hair skinny girl that works the drive through who takes the orders she is very impatient. That red head name is Abigal and she has the most extremely disgusting attitude ever. Abigal and her store manager Mirla are like two peas in a pot. I filed a complained to the manager Mirla about her employee Abigal nasty attitude and she just stared at me like I had just annoyed her with stupidity. These two are in the wrong line of business. They have no people skills and no customer service skills. I pay way to much money for my meal and I think as a customer if something is given to me wrong I am going to have it corrected. I’m just fed up with them horrible service.