Pizza Patrón Balch Springs

Ordered online and told my wait would be twenty minutes… after thirty minutes went to the drive thru… waited five minutes for somebody to greet me and then took my money… waited another twenty minutes for another person to ask me what my order was… waited another five minutes to finally get my pizza…. Definitely not worth it!!!

i called around 9:30 to order and there wasn't an answer the first time. understandable. second time i called they answered and i asked to place an order for 2 pizzas, then i was told the wait was one hour. then they said 40 mins. so i asked how the wait would be 40 minutes but they close in less than 30, so would i still be able to pick up ? then i was told i can't pick up after 10. so i asked how it would be possible for my pickup time to be after closing... and they responded by telling me as long as i get there before ten i would be able to receive my order. ok so the wait is neither 1 hour, nor forty minutes. haha so it is ready for pick up? ok. so she rudely continues repeatedly asking if i want my order or not. i say i'll be there before ten and i was. i have no complaint about the girl that attended me at the window she was nice and just gave me my order. but as i was pulling off the other girl started snickering and smirking. my receipt says marlyn m took my order. i hope to n

I always have good service at this location, and the pizza is always good, but I just ordered a pizza and none of the employees are wearing masks here. Meanwhile, customers are actually wearing their masks inside your restaurant. This makes no sense. As someone who has a lost a family member to Covid, please Pizza Patron manager, have your employees wear masks. Safety first.