Pizza Hut

I have not had issues with this store in Wylie, Tx until now. I will admit that when I ordered online, I did not see that carry out was marked and not delivery. As I finished up the order I tipped $8 on a $40 order for the driver thinking my order was set for delivery. When my order did not arrive after an hour, I called the store. The manager answered and I asked what's going on with my order. He replied that my order was set for carry out. I told him that it should've been a delivery and could he please have it delivered. He said ok and we hung up. He called me back a couple of minutes later and said that there was a delivery fee, at which point I replied, "are you kidding me, I tipped double the del fee, take the delivery fee out of the tip and deliver it, please. His reply was that he couldn't do that. I cancelled the order. Now, I know that this did not start out as the fault of the store, but the handling of it by the manager, left a bit to be desired. It would've been quite simp

My pizza was uncooked in the middle. The dough was cold and raw. When I called the store to have it replaced, Robert the manager asked me to bring it to the store to have it replaced. When I asked if he was kidding he told me I didn’t need to be smart with him. So I told him I wanted a refund instead of a replacement. He said he couldn’t do that until tomorrow. I won’t bother ordering from this location again.

Food arrived 1.5 hours after ordering when it said it would take 40 minutes. I wish this was the first time I had trouble with this location but it isn’t. This has to be one of the worst Pizza Hut locations in the area. I have called to get a refund for receiving the wrong pizza and was told no one at the store was able to do refunds and that if I wanted one I needed to call back 2 days later when the manager was in store. They must be horribly understaffed and what staff they have are poorly trained.