Pizza Hut

I ordered a pizza on the mobile app. I was given the wrong pizza. So I went back to the store the workers were yelling with each other. After a few minutes I was helped. I ordered a thin crust and got hand tossed. He told me "it is half eaten" I told him "I set the pizzas down and got a drink and the guests got pizza before I realized it was wrong. My wife wanted thin crust." After that he begrudgingly said that he will make me another one. While I was in the store my wife texted me and told me that she found a gray hair baked into the pizza. (no one at our house has gray hair) Not once did he apologize for giving me the wrong pizza or having me drive back in or for the wait. Sorry never came across his lips. I will not go back to that pizza hut, there is another pizza shop that is closer.

Have loved Pizza Hut and has been a family favorite for a long time. The one location we don't seem to have luck with is the Central and Rock Rd location. Food comes out inedible, burnt, overcooked nearly every time. It turns into a lot of food waste at that point when we order so much food. If it were a one time deal, no big deal nor a problem. More than a couple times? Then I figured it was important to mention. Not upset, just really disappointed.

Called to get an update on a delivery that was later than the ETA. When I called they told me they canceled the order because I was outside of the delivery zone. The tracker was never updated and I was charged for the order. Still waiting to hear back from someone.