Pizza Hut

I ordered a pizza online and was given an estimated delivery time. The deliver time became later and later and eventually was changed for Door Dash to deliver it. When the driver arrived at least 2 hours or more later, he came with the incorrect order and brought it back to the store. I was told I had to contact the store directly to fix my order. I tried calling twice that same night and no one answered the phone. I put in a review online after I got an email asking me to review my experience and was told that "We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next 3 business days at the phone number or email address you provided.” No one contacted me, and the restaurant has yet to reimburse me for the food that was never received, and disputed my credit card charge dispute.

Excellent!! I have been ordering pizza from this location for several years and I have always received my pizza in good time and always hot and delicious. There was one time when they were short staffed a couple months ago so the one guy who was on duty called and asked if I would come in and pick it up because he had no drivers. No problem, I gave him the tip that I normally would have given the driver. Right now, they are experiencing severe staff shortages as most businesses right now. Please be patient and gracious with them. Thank you Pizza Hut.

I recently picked up a small carryout order of chicken and a soda. The employees took it upon themselves to fraudulently add a generous tip after I left. This overdrew my account. When I call the store to complain no one answers the option that says if you have a concern about an order