Phở Ca Dao & Grill

Had a bit of dodgy service tonight. We order takeout from here semi-frequently and ate out here once last year, but tonight when we went in the waiter at first didn't seem to understand what drinks we wanted to order. Then they gave us the wrong order and we had three plates that weren't ours sitting on the table for several minutes before they realized their mistake and put them back on the robot waiter thing. I didn't see what happened to the dishes but I hope they didn't give those ones to the proper table and instead made new dishes. We waited a while for the drinks but they didn't come and we had to ask for them. Then when they did, they gave my sister Sprite instead of lemonade. Turns out the waiter wrote down "Sprite" for her and didn't hear us say lemonade. The food is good but I'll think twice about dining in here next time.

This place has become one of my families favorite places to go eat with my family here in poway for there delicious food and great service as well. My kids love this place so much and can't get enough of it. The only upside down place about this place are the bathrooms but the service is fantastic.

We came in after driving 15 minutes at 8:25. A woman came up to us and told us that we could not eat at the restaurant because the employees had to leave at 9. This is absolutely unacceptable and although the food is good here, due to this horrendous customer service we will no longer be going to this restaurant unless an explanation and an apology is given.