Penn Station East Coast Subs

This place has gone downhill fast. Not sure what happened. New owner? New management? That information used to be on the front door but it has been scraped off and is just blank. They have taken down all the photos and trophy’s from the athlete of the month so it’s just empty and sad. They no longer offer iced tea and the lemonade was out. I walked into where you USED to place your order. The guy sitting there, on his phone, never even looked up at me. Two other workers leaning against the food counter just watched me. Finally one said “ you can order down here “ I walked down to the other end of the counter and said “Can I please get a…” to which he abruptly cut me off and just said “name” I apologized and gave him my name. Then waited. He never told me to place my order so I just started talking again. There was no more communication. Not a thank you. Not it will be ready in a minute. Nothing. I saw 5 workers up front and only the guy cooking was working. They were literally all stan

I made a online order when I got there the the woman told me there was going to be 15 minutes a 1/2 an hour later I walked up and I seen my sandwiches on top of the oven. But when I got home my sandwich was still hot so it wasn't too bad.

The Manager (handsome black guy) that runs this place has truly turned this place back to what good customer service is! I'm so impressed by his professionalism and work ethic.His staff is ready to work, well groomed, works well w each other. This location in the past was getting atrocious w their staff poor customer service. The young black man who took my order was well mannered, well groomed, patient and friendly, he is a pleasure. The Cook (tall, dark and handsome)was all that and kept up w the orders very well. Steak sandwiches were so good! Thanks everyone who worked that Saturday! Keep up the great work????????????????