Penn Station East Coast Subs

The service the day I had gone was horrible. The last couple times I'd gone to this location, the services was toeing the line. So I walked in and the lady who was taking orders was talking and seemed to be unaware of me walking in. I was on my phone so after I walked in, I walked away from the order station. Once off my phone, I walked forward to order and she didn't turn to me and I actually had to say excuse me. The staff she was talking to was turned toward me and didn't gesture to her or even acknowledge me by saying hello. I should have walked out right then but I really wanted Penn Station. Finally, I ordered and I moved to the end to pay and the guy was very monotone, no smiles and just very not into being at work that day, my assumption of course. Food was good as usual but the service was just bad.

My GF ordered dinner for us online. When I arrived to pick up the food, they informed me that someone else had already picked up the food. I assumed they would make my order again, but then the manager basically accused me of trying to scam them out of 2 sandwiches, she implied that my GF had just came in and got the sandwiches. My GF was sitting g at home the entire time. I called the owner and he basically sided with the employees. So I paid $26 to basically be accused of being a scammer. SAD.

I normally love Penn Station but not this time. I found a hair in my food and when I called they said I could get a refund. I went in and was told they would remake it but since I didn’t have the sandwich anymore they couldn’t do anything. Definitely don’t want another sandwich, I wanted a refund. I wasn’t told to keep the haired sandwich in order to receive a new one or anything, just to come back since I had already gone back home.