Papa Johns Pizza

When I arrived to pick up my order, I was greeted by Tay, who said she was the GM. She told me my order was almost ready so I sat and waited. When my order came out of the oven, Tay asked me if the pizza looked done to my liking. She explained that sometimes with the crust toppers the pizzas can need a couple extra minutes. I took her up on the offer and asked that it be cooked a few more minutes. I was super impressed that she asked instead of just handing me a pizza that may or may not have been cooked all the way. I was taking the pizza to my boyfriend at work so there would have been no way for me to cook it longer once I left the store. After having a few bad customer service experiences while dining out lately, it was so nice to see someone who cares about the product they are serving. Keep up the good work, and keep being a great example for your employees!

When I ordered my pizza over the phone I knew I was talking to a foreigner. But little did I know he was in India ! ! When I went to pick up my food it was not ready. The Papa John employee advised me it would be another 15 to 20 minutes. When I asked him where the call center was that's when I found out it was India. I could tell the Papa John employee has had other issues with the call center from our conversation. He advised me to order online the next time or push option 5 on the keypad of my phone. That would get me right into the store. The food was just fine. Not sure if the call center in India is such a good idea though. ???? DALE

Over an hour late, and just acted like it was normal and I should be ok with it. Driver looked surprised (I don't know why) when i didnt tip because of it.