Papa Johns Pizza

Terrible. JAMES kept interrupting me and pretty much in a nice way calling me a liar that they rang the bell and knocked. I have full security in the house and door bell rings throughout the house. I ordered at 4:25pm it is 6:30"it said 30 min to be delivered. Still no pizza. He has terrible customer service. No apology and then I was speaking to a wall. I work in hospitality so I know how to treat customers. I hope they do record calls and train especially JAMES. HE NEEDS HELP. Update just got the pizza at 6:45pm Got it with a nasty receipt in the box. Unfortunately now I have to order another food. Update: 3 days later received an email from management about the incident. Call Kat who is the manager explained what happen. Even though they refunded and apologized. I explained it is more than just a refund I see by the reviews these is an on going issue and there needs to be training. Obviously she did not like what I said and she said well they are under staffed.there is it because t

Horrible they took two hrs before they told me the driver can’t deliver my pizza and they never sent me another pizza and told me the refund will take 2-3 business days . Horrible service

I must say i was really impressed with the service from my delivery driver " thomas" today. i put a request for paper plates in my online order notes and he forgot the plates but went to the store and bought some out of his own pocket... i didnt think he needed to do that at all. after he left i realized i was missing my 2 liter pepsi and called the store to see if he was still nearby, they offered to redeliver or give a credit for my next order, Thomas again went to the store and delivered a 2 liter out of his own pocket, i felt so bad when he came back i had to give him extra tip. thank you thomas you are very much appreciated for what you did tonight. management should take notice of his work ethic. thank you !!!!!!!