Papa Johns Pizza

Last night I ordered a pizza for my family. After an hour I checked the delivery tracker and it said it was delivered but it hadn't been. I called to check in and they said "you have to wait until the driver gets back to our store to see what happened". I said that's not acceptable, send me a pizza, I have a child waiting for their dinner. The person put me on hold for several minutes. Then my husband called, and the person went off on him saying how rude I was, like he didn't hear everything I said? Eventually they told him our pizza must have been stolen off our porch. But nothing has ever been stolen off our porch and the driver never knocked. Worst customer service I've ever gotten. I work retail and this place is seriously doing it wrong.

The service and everything is great, and the food is good, but there's a huge consistent issue: the pizzas are either not completely cut so the pieces are actually separate from each other, or the cuts themselves are very irregular, resulting in really big pieces, really small pieces, and sometimes really jagged pieces. When I was in college, I worked at a pizza place for 3 years, and I did not mess up every single time I cut a pizza. I know how easy it is to do correctly. Please get it together or I'll buy a Buddy card.

First off i love papa johns. My job ordered us pizzas from there and we ate it for at least 4 days after and even microwaved or cold its spot on. Second i ordered tonight and it was so delicious. Full of flavor. The crust was flufy while still having crunch and the taste was so good. It was the perfect temp and the customer service was great. The only problem was it was $19.75 for small pizza and 2 liter carryout is better