Papa Johns Pizza

This is the second time my pizza was not delivered. My family waited hours and the pizza never came. As I was at work I called and asked about the pizza, I was told to check the front door. The pizza was not there. I called back and the manager told me it’s not his problem because door dash was the service that delivered it. He never offered me a new pizza and proceeded to say I don’t know what you want me to do about it, maybe your kids want a job delivering because we don’t have enough drivers. He then was going to void the wrong order, I had to tell him multiple times I wanted a refund. I was stunned that a manager or any employee would talk to a customer that way. I was very calm and never got upset with him. Never ever ordering from them again.

I called to order asked for my wings to b fried hard. She said ok. I got these soak n wet wings. I called he said the wings are baked and was rude so I asked for my money back he said no I asked for a credit he said no. They have a call center in India answering their calls and they’re not affiliate with papa johns so be careful when ordering they don’t care

We have ordered from many chain pizza places and family owned. We are from Upstate NY and have struggled for 5 years to find pizza that compares to what we are used to. Shockingly, Papa Johns at the Bellevue location is by far the best. We always order “light sauce” and it has been correct 9/10 times. We like the specialty pizzas but also love just a Tuscan Six Cheese. The pizza is always hot and tastes fresh regardless of delivery time and always looks fresh. Delivery drivers are always friendly and respect our request for “no contact delivery.” One time I ordered during a rush and the store manager called to let me know they got my order and promised to get it to me ASAP.