Panera Bread

Worst experience. Ordered a huge corporate order and went to pick and wasn’t ready because they forgot to make it. Waited another 40 min and were blamed it was our fault for not calling and confirming. When I returned because 2 items were missing the manager told me there was nothing she could do because she knows the food was there. After explaining I wasn’t trying to rob her $15 worth of free food considering my order was well almost $200 and the poor employee didn’t have her items to eat she said she couldn’t do anything for me. She got the other employees to disrespect me and get loud with me when I wasn’t yelling and having a conversation. So the managers there I believe were Tiffany and amber can’t remember there names but definitely should not be In Customer service or representing Panera. Will never do a corporate event with them again. Called corporate and was told district manager would call me in 48 hrs. 3 weeks later and no call. Disappointed is an understatement

Love their food but it is pricey and the portion sizes are small. Also, the last time I went, they were out of EVERYTHING I tried to order...no broccoli cheddar soup, no flatbread for the pizza, etc. It was only 7:45 and I thought it was terrible for them to be running out of food more than an hour before closing time!

I love Panera, no complaints about the food. Great service too. I ordered food around 12pm today which was busy time of course and I waited 30 minutes for my food inside. I don't mind the wait, more importantly I think it is really sad to hear how miserable your employees are. They deserve more help making food and running the store. They were extremely stressed out. I didn't see the big manager in the trenches helping their staff either, which I feel is the worst part. The general manager should be present during busy rushes and not leave the employees to fend for themselves. Do better for your employees Panera. Great food, great service. Need a better atmosphere for your workers.