Panera Bread

We ordered four meals. One was supposed to be a soup bread bowl. It was not. It was a bowl of soup the size to go with 'You Pick Two' and no bread bowl and no side baguette. It did taste good, but we paid for something we did not get, and waited an hour and a half for our food.

At first, I was a bit frustrated as my Panera delivery was 40 minutes late and my order was supposed to arrive for a scheduled office meeting. As I walked into the Wixom Panera and asked to speak with the manager; Michael greeted me kindly, listened to my concern, and was extremely professional in explaining that he had just had 3 employees walk out and another not show. I explained to him that I was also under stress and we quickly worked together to fix the problem. I was very impressed with how Michael handled the situation and left Panera satisfied. Thank you Michael for being an understanding person and offering a solution to make it right, even as you were under stress! I appreciated it!

The service here was absolutely phenomenal. I ordered a few weeks ago from door dash and unfortunately my dasher took some food from my order. While the door dash side of the order isn’t really their issue and more of a door dash issue they were so helpful. Every person I talked to including first person on the customer service line and the managers. I wish I could remember her name but the manager I had was phenomenal. A few weeks ago I didn’t get my brownie and I just assumed maybe I’d never get it because it had been a while. I put in a new order today without ordering a brownie. Today I received a brownie with a note on it that said “here’s this since they took your brownie last time” Thank you so so much for being the kindest customer service I’ve encountered in a while