Panera Bread

Stopped by Panera Bread, my old breakfast stomping ground for some lunch. The location was pretty busy and everyone inside seemed to be enjoying themselves. It’s always sad, however, to know that you’ve arrived just past 1030am and you can’t order breakfast even though they have dozens upon dozens of bagels still. Wish they could change that policy. I decided to order a Pick Two lunch: a chicken salad sandwich and tomato soup with an apple. The soup was great, nice and hot, exactly what you expected. But the chicken salad sandwich, my goodness, so disappointing. The portion size was a joke. I even had to ask the staff if this was right and the guy beyond the prep area said, “yes, that one scoop, and that’s even a big portion I gave you.” (Looking at photo). First off, anytime you hear somehow refer to your food in scoop sizes is completely unprofessional. Second, there is no way the portion size on that sadly looking concoction is adequate for anybody. The lunch was rather disappointin

Disappointed. I was so looking forward to my birthday lunch here but was sorely disappointed. Staff couldn't carry less about customer service. Got 2/3 of our order and after waiting 10 min for the 3rd meal I went to check on it. It was wrapped up and had just been sitting on the counter. The manager? Warmed it up and threw it on a plate. Food was so- so... the poor manager walls running around like a crazy person trying to get orders together while most the employees just stood around. The store also had a wierd dirty/rotten smell. Super unappetizing. We definitely won't return to this location.

I live nearby but have stopped going to this location. For several years it's been remarkably, abnormally slow. Way before the current worker shortage it didn't seem to have enough workers. Does Panera corporate use secret shoppers? They need to send some and up this location's game. I don't blame the frontline employees for slow times, just whoever isn't giving them enough support. My time is more valuable--and I'm willing to pay more to fix it--than sitting around forever for my food.