Panera Bread

I would have scored them a zero but the customer service skills displayed when resolving the problem was great. I was hesitant even coming to this location because there is always a problem every time I use the drive thru. This time after ordering with Mason (whom was very polite) I literally sat in the drive thru stuck between 2 cars for 10 mins before the vehicle at the window was asked to move to a number parking spot. The next person pulled up and out in less than 2 mins. Then my turn…. I paid at 4:45 pm (per receipt) by 5:05 I had to knock on the window and ask for the manager. The “Team Lead” had an attitude when I asked for the manager not the team lead. He replied while closing the window, “It’s the same thing but ok..” Lucky for him the manager Tiffany was very apologetic, taking accountability, as well as informing me she’s short staffed. Tiffany prepared my order in less than 3 mins and I was on my way. Very long story short. Don’t visit this location if you’re not going ins

This is the worst Panera I have ever been to and I continue to come for the mere fact that it is close to work and it’s the only place in the area I can do my homework. I’ve often thought of leaving this review but decided not…This place is NEVER clean. Floors are always sticky, tables and seats always have food and crumbs. Can never understand why no one can clean when many times workers are just sitting or standing around.

This morning I arrived at the drive thru at 9:15 and there were about 4 cars ahead of me. It was moving very slowly and I didn’t get to the window until 20 minutes later. When I got to the window the server told me she was sorry about the wait and that they were extremely short staffed. She then offered me a complimentary drink or pastry. The explanation was understandable and I appreciated her gesture. I am sorry that I did not get her name but thank you again for great customer service and good food.