Panera Bread

Good food. Most times you can't get a booth b/c thy haven't cleaned the tables. Bathroom not always clean nor dining room floors..especially under the booths where they don't look. When are you bringing back the loaded baked pot soup?

Ever since the pandemic, this establishment has gone downhill. There is absolutely no consistency. Sometimes the bagels are made to perfection, while other times they are small with barely a whole in the middle. Unacceptable when you are now paying $8 for six plain. Same goes with cookies. Sometimes they are soft and other times to need to dunk in coffee to eat them. Prices have skyrocketed as well. Just got a bowl of soup and it was over $7. Also, the drive thru needs help! The lines are long and barely move. You could use some lessons from Chick-fil-A, as they know how to run a drive thru. You really need to improve customer service and consistency if you want to maintain your customer base at the prices you are charging.

Just absolutely terrible quality for how much they are charging good people for their food. I came back here from living in Hawaii to visit family where everything is 3x the price as here. I come up to order my grandma a large order of Broccoli Mac and cheese and I thought a bread bowl would be a nice addition. Well if you order a large Broccoli Mac and cheese with a bread bowl, you get a bread ball with an edge cut off, and a dent as if someone took a cereal bowl and pushed in on it. If that’s not enough, don’t even get me started on the Dixie cup serving of Broccoli Mac and cheese they call a large. I received much nicer dishes for the same price where it’s naturally more expensive and you Panera can not excel when you charge more than the standard. Tighten up and do right by your customers.