Panera Bread

I stop in early before work to pick up food for customers where I work and this team is always reliable. The order is accurate and fresh. Chelsea (not sure how she spells her name) works in the front and makes a chain restaurant feel like a small “mom and pop” the first time I saw her she made me feel like a “regular” and every time since has had the best customer service I have ever experienced. She makes my day brighter every time I get to catch her working.

I’ve been here a couple times and there’s new staff every single time. I understand that everyone needs to learn and it’ll take them time, I have no issues with this. I had just been here a week before this visit and had a gift card that had roughly $25 remaining, and the cashier did not know how to check or use the balance. I asked if there was someone who could assist and she just said they left for the day. It wasn’t a big deal, I paid and carried on. For whatever reason, my food took over 30 minutes to be ready. I sat there and watched about 5-6 people who just walked in, ordered, sat next to me and got their food.. I mean, my order wasn’t difficult or anything. Pretty disappointed overall. Once I received the food, it was fine, nothing out of the ordinary.

In all honesty, this location is slow service. Also, I asked for extra dressing for my whole salad and they only give me one per usual. I’m pretty sure they give 2 dressings for a whole and 1 for half. It happens almost every time I go. My salad is dry???? How does 1 small cup of dressing cover a whole salad?